The Muni Improvement Fund (MIF)

The MIF was established in 1996 in the Memorandum of Understanding between the City and County of San Francisco and Transport Workers Union Local 250-A. The MIF seeks to improve customer service and foster the health and safety of Muni employees by:

• Giving employees the tools they need to more efficiently manage the stress they face on the job - skills in communications, conflict resolution, cultural diversity and team-building;
• Helping Muni develop a "culture of teamwork", encouraging employee input and resolution of problems at the divisions;
• Improving relationships between riders and operators by encouraging more frequent and effective communication; and
• Creating programs to improve health and wellness for Muni employees.